Your frontline can be pitch-perfect, imagine that.
Are you playing telephone at your workplace? You know, that game in which the first player comes up with a phrase and verbally passes it down to the next player.
Reimagining business in 2021: Thriving and growing in a post Covid world : By Prof. Siddharth Singh.
2020 has been an unprecedented year globally. The pandemic and the lockdown have battered and bruised both people and businesses. 2020 was marked by bewildering changes and uncertainty.
Growth Mindset for winning field force
Everyone wants to grow. Many of them actually go about chasing it with all earnest. Only some of them end up achieving it once every now and then. However only a very few of them are actually able to consistently grow.
Mobile Enablement of Field Force
As the year 2020 progressed, companies changed their enablement priorities. Unlike the gradual progress of the year, the changes were pretty dramatic, based on regulations and lockdowns.
Happy Employees = Happy Experience = Happy Customers
The retail sector is one of the largest employers in India. There has been a dramatic change in this sector with the influx of organized retail, both offline and online. The share of organized retail is expected to increase.
The Experience Economy and What it means for your business
Many businesses are missing the mark of good customer experience. According to Capgemini, 75% of businesses believe they’re customer-centric, but only 30% of customers agree — and this gap is huge.
Illustration of the Experience Economy
The greatest opportunity for businesses is to move everything they offer to customers, higher up on what is referred to as the progression of economic value. The four levels of economic
Experience economy
I have three T-shirts from my business school which I keep. Two of them I have very fond memories off. They were given to me when my classmates came back to school for a 20-year reunion.
Bsharp 2020: A note of gratitude
At the start of the lockdowns, all businesses were looking at an uncertain future. We were worried. During the ensuing months, you used the Bsharp Frontline Enablement platform like ever before. Engagement, usage, training delivered, Daily Active Users
The Bsharp Learning Cycle
1.01^365 = 37. You’ve probably heard about this. A philosophy that suggests an improvement everyday can yield great results.
